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Reviews

stars-5

Sam B
These guys are always professional, fast, and honest.

stars-5

Heather S
Fair price for parts and labor and excellent work done on my car I feel very pleased with the service I received

stars-5

Warren K
Billy and his guys and the cat go the extra mile to get the job done in a professional manner

stars-5

Dawn M
Very kind, down to earth people ready to help you with any car problems. A friend referred me!

stars-5

Diane A
Billy Hughes I recommend you to anyone having car problems. Glad I was referred to you. You and your crew do amazing work.
I do have a small problem and may not be a problem. The last two mornings when starting my car it has a strange noise. Not sure what that is all about. Will bring it by sometime this week and let you hear this. You replaced the water pump on Friday. Just let me know what I should do. This maybe normal but I’m a female and know nothing about cars.
Have a good week! Diane Abbott

stars-5

Lance P
Honest and dependable

stars-5

Michael B
I have used them for 3 cars now… Won’t use anyone else.

stars-5

Loren D
These guys always provide a customer oriented experience. They are trustworthy and display a solid level of integrity. When I have to have work done they are a pleasure to work.

stars-5

Anonymous
Love these guys! They give the best service and repairs around.

stars-4

Tamara H
The customer service is awesome. However just as last time my air worked for a few weeks and it is back to blowing luke warm air, still sound like it wants to quit when at a stand still and the air warms up even more as it did before so I just don’t know. I’ve spent the same amount of money as getting a new compressor trying to get this fixed. Maybe it’s just time to buy a summer car with good air. Thanks for trying guys I know you have done all you thought was best.

stars-5

Dan W
Always good service. Fair price.

stars-5

Anonymous
Always the most knowledgeable, and courteous people top work with. They always exceed my expectations on timely jobs.

stars-5

Kathleen M
Hughes Automotive has always went over and beyond to help their customers. They have a friendly atmosphere as well as the utmost level of professionalism. Very satisfied customer!

stars-5

Jeremy W
The best costumer service around, fast diagnostics and quick to get you back on the road.

stars-5

Caleb C
1. Friendly.
2. Honest.
3. Awesome.

stars-5

Jerome B
Very knowledgeable guys and take pride in their work

stars-5

Anonymous
Always honest and find the problem that needs fixing.

stars-5

Victor D
Hughes automotive is the best place i know to have my vehicles worked on and maintained. They have always been fair in price and their work is top-notch. They are friendly and get the job done in a timely manner.

stars-5

Charles P
Quick service, great guys

stars-5

Larry W
I have never called or stopped by and not got my issue handled in a timely matter, and when it’s fixed, it’s fixed. Great people, fair prices, excellent service……..every time.

stars-5

Anonymous
Excellent communication when I called on the phone a few days prior to my visit. Then they quickly were able to fix my tail light so that I can get my car inspected and didn’t even charge me a dime. I have told so many people about this place already!

stars-5

Royal B
Very good service – and even helped our son reset his stereo – as usual – going above and beyond –

stars-5

Pamela C
I was referred to Hughes from a friend. I am grateful to that friend because I think I have found the only honest mechanical shop in Tyler! They will ALWAYS have my business!
Pamela Cravens

stars-5

Roddey H
Great & friendly service!

stars-5

Eddie O
Prompt friendly service.

stars-5

Suzanne B
This is my second experience with Hughes, and I couldn’t be more pleased. I’m thankful to have found them.

stars-5

Lois H
Always great service and friendly service

stars-5

Jeff H
Fast, friendly, reasonably priced service. What more can you ask for?

stars-5

Jerry P
Great job repairing A/C

stars-5

Mark M
Great, fast service as usual.

stars-5

Anonymous
Thanks for taking care of Katherine’s A/C problem.

stars-5

Anonymous
My experience with Hughes was refreshing. It was nice to actually be treated with respect and care at a repair shop. Not only did they accept my appointment on short notice, but Billy also generously gave me a ride home. They finished the work on the same day, explained the problem completely, and charged a fair price.

stars-5

Jim A
Friendly,quick service. Thanks

stars-5

Kyle H
Fast professional and worked with us to save money!

stars-5

Dennis K
Great job and on time! Good value and reliable work.

stars-5

Kirk G
As a Advanced ASE master diesel tech working on trucks all day the last thing I want to do in my off time is work on anything.I also want to take my personal vehicles to a trained trusted skilled shop. Hughes is that shop I trust to be treated fair and get the whole picture on any repairs. Billy explained my choices gave his recommendation on needed repairs and all were completed correctly and at a fair cost the first time on time every time.

stars-5

Linda P
Great experience!! Have used Billy’s business in the past and always know I am getting an honest answer and always can resolve it at a fair price.

stars-5

Royal B
Always communicate exceptionally well – are flexible and go above and beyond to take care of things in the right ways –

stars-5

Loren D
Hughes does a good job of letting you know the progress they make on repairs. The completion of work is as expected: on time. Their pricing is fair. It’s just a pleasure to work with someone who is customer friendly and honest.

stars-5

Mary L
Great place to take your vehicle! Friendly, knowledgeable, honest, and great service!

stars-4

Archie B
Courteous, timely good experience.

stars-5

Jacedric F
The service was great.i wish i would have been went to hughes.servive was accurate and i was notified for each procedure that needed to be done.and i was exceptionally pleased with the service.and i will definitely be back for any future repairs.

stars-4

Cam N
Great job. Thanks Billy

stars-5

Anonymous
Like always, Billy and the rest of the crew were awesome. I will not take my cars anywhere else.

stars-5

Anonymous
Over the 17 years you all have been servicing my vehicles, I have always found you and your staff of mechanics to be courteous, helpful, competent and professional. Keep up the great service! I recommend you to my friends constantly.

stars-5

Larry W
No matter the problem. They always come through.

stars-5

Gwen Z
Competent, knowledgeable service persons, assessing and repairing in a timely manner, at a very affordable rate.
An auto repair shop to be relied upon again and again.

stars-5

Tim L
Fast. Honest. Quality work. Owner of the place knows what he is doing and speaks in straight forward way that is easy to understand. Highly recommend.

stars-5

Bob M
Billy Hughes auto always delivers on product and promise. I have referred 8 customers to them and I never hear a complaint about their work. Very good people to deal with. Bob Markwood

stars-5

Lee P
Completely satisfied with the service and recommendations.

stars-5

Larry W
These guys take care of business every time .

stars-5

Brian J
Every vehicle I take to Billy is well taken care of. Jay,Alan,and Wes have done a good job on all of my vehicle needs. Thumbs up!!

stars-5

Warren K
Great service wouldn’t go anywhere else

stars-5

Margie J
I am thankful for thr honest dependable work that I receive each time I need Hughes Automotive.

stars-5

Lowell D
It was quick and easy at a fair price.

stars-5

Rosiland H
I’m very satisfied with the service that was provided to me. Mr. Hughes gave me detail information on what wrong with my car and the cost of repair. Everything was done very professional. I will continue to do business with Hughes Automotive.

stars-5

Darryl D
I was referred ti Billy and staff by a good friend. I must admit that they exceeded my expectations. Very professional. Great prices. …I really felt like a family member right off! Thank you Hughes Automotive! I would definitely refer my friends and anyone else I can tell

stars-5

Roddey H
Great service!

stars-5

Amy A
As usual they did a great job!! Fixed my problem in a very timely manner and without over pricing. I will not hesitate to use them again.

stars-5

Anonymous
They are always quick to get our vehicles back. They are also very thorough and don’t do any extra stuff to the vehicle that they wouldn’t do to their own.

stars-5

Angela H
Always excellent service and fair prices. Wouldn’t go anywhere else and recommend everyone.

stars-5

Rod A
Great as always. Thanks

stars-5

Bennett H
Very dependable and honest. Always make you feel like family.

stars-5

Bennett H
Best Service in town.

stars-5

Jeff S
Friendly people and very knowledgeable about the business

stars-5

Dee C
Fast and friendly.

stars-5

Warren K
Very professional shop willing to go all the way to make you happy, I have working with Billy for a long time, it is a lost art to find an independent auto shop that you can trust, I recommend to everyone that has car problems to go there

stars-5

Anonymous
great job to All!

stars-5

Larry W
My daughters car was overheating, she took it to your shop and you fixed it for her that day. Awesome service awesome people. Awesome quality. We will be back.

stars-5

Brian J
Excellent

stars-5

Christopher J
Good as always. Been going here since 2012.

stars-5

Brandon J
I’ve been dealing with Hughes Automotive for over 15 years and I always leave satisfied. Billy and his staff are professional, honest, and caring. Jay always goes above and beyond normal customer care.

stars-5

Brad C
Always easy and pleasant to deal with!

stars-5

Tony G
I have used Hughes Automotive for many years and service has always been very professional, prompt and fairly priced. Bill and his staff provide a great service at a very competitive price. Highly recommend Hughes Automotive to anyone looking to save money over dealership cost while still receiving great service.

stars-5

Joe C
Billy and his crew do great work.

stars-5

Dee C
The service at Hughes was wonderful. They worked quickly to get my car issue resolved.

stars-5

Dan W
Consistent and fair

stars-5

Royal B
Always prompt, honest – gives great options and consistently do things RIGHT –

stars-5

Casey T
They were excellent

stars-5

Brad C
Flexible, fast and most importantly honest

stars-5

Dan W
Have used Hughes automotive several times. Pleased with advice. Fair

stars-5

Chad E
Very knowledgeable, fast friendly service.

stars-5

Anonymous
The best experience Ive had at a mechanics shop in a very long time! I will be using Hughes for all my and my wifes car needs. On top of that, everyone I see will be told about how incredible theybare!

stars-4

Frankie D
Great customer service!

stars-5

Russell G
Hughs Automotive ,is my go to guys. They fix and maintain not only my company vehicles (quickly) but my personal vehicles as well.
I never have any surprises, if something major happens Billy always notifies me first and helps me make important decisions.
I must admit I hesitate to brag on them , thus they get to busy . I’ve been through many repair shops and they always make me feel like I’ve been had. Not so with hughs.sometimes repairs can be costly I don’t mind paying a fair price to have it done right the first time and quality technicians should not be under paid or forced to invent problems that don’t exist.

stars-5

Anonymous
Everyone was very polite and didn’t try to sell me extra. They were very quick to fix the problems.

stars-5

Brenda P
As always great service from trusted folks, the only place I use for the last 12 plus years!

stars-5

Sara R
Great service and fair price!

stars-4

Brian J
Billy, Wes did an awesome job on that engine. I told him that yesterday. Since I’m such a good customer lol!! My only complaint was after the radiator overflowed in the shop, it wasn’t cleaned up. I’m such a good loyal customer I cleaned it up myself. But I will be back Billy and I am very satisfied with my mustang.

stars-5

Warren K
great follow through

stars-5

Julia Y
As always excellent service. Can be trusted to do the job correctly.

stars-5

Bill S
Hughes did everything I asked at a reasonable price.,

stars-5

J.D W
They are kind and helpful and go out of thier way to provide fast , quality service at a reasonable price.
I will take my car anytime something goes wrong

stars-5

Jim C
Thanks for another job well done

stars-5

Andy K
Performs fleet maintenance.
That’s trust!

stars-5

Daniel S
excellent work as always very courteous and kind i will always go to them

stars-5

Daniel S
excellent work as always very courteous and kind i will always go to them

stars-5

Anonymous
Prompt, courteous, and knowledgeable. I had expected my AC problem to be large, but it turned out to be a broken fitting. Cost was minimal & I had my car back later that day.

stars-5

Larry W
I have had 3 different repairs on 3 different vehicles. Always done what they said they would do and in the time they promised. If you want quality work, this is the place.

stars-5

Royal B
Always VERY, VERY flexible and customer friendly –

stars-5

Anonymous
Honest and courteous in every aspect of their service. Have been with them for 23 years and have no desire to go anywhere else for auto service.

stars-5

Juanita G
Had my car fixed by the awesome staff at Hughes automotive.. The next day had a little trouble and the staff was very quick to respond and save the day!!! Very professional and will take all my cars to Hughes for repair.

stars-5

Bennett H
Great service, great work!

stars-5

Elaine B
Always pleasant and courteous. Job always done to my satisfaction and within estimated price.

stars-5

Robin R
Very personal, friendly and honest! I will definitely go back and do business w Billy!

stars-5

Anonymous
These guys take good care of me.

stars-5

Beverly W
As usual , I received excellent service and advice. Turns out there was nothing wrong with my car. How many auto repair places will tell you THAT …and not charge you!! I will always bring my cars here and recommend Hughes to my friends.

stars-4

Corey T
Great service quality work

stars-5

Roger W
After recent service, my vehicle runs like new at 120,000 miles…no suprises , no hassles, no bs..good quality service at a reasonable price…highly recommend Hughes Auto!!!

stars-5

Royal B
Always very communicative and flexible –

stars-5

Daniel S
The greatest place to bring your automobile

stars-5

Paula H
Friendly, fast and efficient,
Never charge you for something that you don’t need.

stars-5

Sam B
They were quick, efficient and very reasonably priced. They were super courteous and got us back on the road the same day.

stars-5

Catalina H
Excellent

stars-5

Renee W
Quick, nice and kind service. 🙂 Reasonable and competitive prices.

stars-5

Anonymous
These guys are the best!

stars-4

Anonymous
Thought they did a good job.Outside of the greasy hand prints on the paint job, they fixed what they said they would to book time.

stars-5

Julia Y
Always excellent service.

stars-5

Loren D
Excellent customer service as usual. So refreshing in today’s markets.

stars-5

Jim R
I don’t get asked often about mechanics, but I would highly recommend Hughes to anyone in the area.
Billy also did a great job on TV regarding water contamination of gasoline after snow has accumulated over storage tanks.

stars-5

Robert W
Great job. Friendly service and seem to care for my issues.

stars-5

Jim R
Service was professional, prompt, and fair. Multiple places were checked for parts to allow an economical choice.

stars-5

Jim C
Air-conditioning works great. Car still Daz for no apparent reason. Right shotgun window hasn’t failed yet. I’ll bring it by for the dying problem as soon as I can. Thanks for the continued good service and chauffeur service.

stars-5

Elaine B
Very good experience. They did the work as promised. Thank you!

stars-5

Anonymous
Always have a great experience at Hughes!

stars-5

Frankie D
Always attentive and thorough. I am confident that the person working on my car knows what they are doing!

stars-5

Joe C
Billy and his crew do great work. I have never had a bad experience with them.

stars-5

Kathy P
I have been utilizing Hughes Automotive for over 20 years and have always received excellent service. I continue to refer them to anyone I know that has any type of auto problem or need. They are knowledgeable, honest, and really care about their clients.

stars-5

Anonymous
It’s not often these days you walk out of an auto repair shop and feel you could trust the people and the work that was done was done right , but that was that was exactly how I was made to feel. The price was less than I expected, so that’s as good as you can get when you know you have to spend the money.

stars-5

Delane C
Billy and his team are always professional and give car repair details in terms I understand.prices are more than reasonable and Billy stands behind his work.it’s hard to find honest dependable people you can trust ,we have been customers of Billy hughes automotive for many years.

stars-5

Beverly W
They are the best in Tyler. I appreciate their honesty as much as their expertise. Mechanics you can actually trust!

stars-5

Jessica M
Great service!!! I will always take my vehicles to Hughes ….

stars-5

Warren K
They are the best

stars-5

Steve P
I always recommend Hughes Automotive.

stars-5

Chris H
The absolute best guys in town. They always spend the time to find the random problems and pricing very fair. Cannot say enough good things.

stars-5

Chris H
A real mechanic. Knows his stuff.

stars-5

Elaine B
Honest, reliable and dependable!

stars-5

Jim T
I was from out of town and needed to get my truck fixed quickly. I was in and out in 2 hours. Thanks

stars-5

Gay P
Thanks for the fast service

stars-5

Dennis H
Always satisfied. Have recommended to others who have also been satisfied!

stars-5

Mark M
Great job and service as usual.

stars-5

Mike P
Very happy with the work done

stars-5

Helen T
Fixed it fast

stars-5

Russell G
Fixed Right The First Time ….As Usual.

stars-4

Delton D
Great job! Used Hughes because of a friend’s recommendation. I will recommend their services as well.

stars-5

Bob M
You trust your doctor, your dentist and accountant- you can trust Billy Hughes and Hughes Automotive. I have used them for several autos and several occasions. They deliver on time and always do what they say. My vehicle is running excellent. You can trust this company.

stars-5

Shelia J
DEFINITELY!!! Already have!!!

stars-5

Odell C
Thanks for every thing.. I will come back…

stars-5

Remond R
They are very helpful and skillful. They did a great job and very affordable! !!! Thanks Hughes Automotive! !!

stars-5

Jonathan S
They fixed my car in a convenient amount of time for less than I thought it would be. Now I don’t have to drive across town to have my car in the shop for them to keep it a whole week.

stars-5

Cheryl T
I was pleased at how fast they fixed my electrical problem

stars-5

Royal B
They always communicate well, keep you informed and do what is right for you and your vehicle!

stars-5

Warren K
Billy and the rest of the crew do a great job, very happy with the service

stars-5

Shawn H
Thank you very much for helping me out.

stars-5

Russell C
Billy,
It’s good to find a place that I can trust. I do appreciate your help. I will bring in the car for the rear end soon.
Thanks again.
Russ,

stars-4

Jeff S
Still have the shalom when my van is in ideal…so that issue persist…otherwise great service

stars-5

Robert J
The results of rebuilding my old engine were excellent. I have had no problems from the short block rebuild. The problems I am having are my fault of having all the old external parts put back on. If I knew what I know now I would have replaced everything.

stars-5

Billy R
Mr. Hughes and his good people have worked on several of my vehicles this year. I have found them honest, dependable, and fair. Hughes Automotive, understands the hectic schedule we all have, and go out of their way to get you back on the road–very often that same day. If your in an automotive bind, and need the vehicle back that same day, let Mr. Hughes know, they will go out of their way to get you back on the road.

stars-5

Royal B
They always communicate well, keep you informed and do what is right for you and your vehicle!

stars-5

David S
Quick, honest and friendly!

stars-5

Mark H
Trustworthy, honest, competent service.

stars-5

Julia Y
Friendly and courteous people and very knowledgeable service techs. We do not take our vehicles anywhere else. We trust Hughes Automotive to give honest opinions and honest service.

stars-5

Russell G
as always no surprises. quick , fair,dependable. I don’t like to take anything back. billy gets it right the first time.

stars-5

Warren K
Billy and the rest of the crew do a great job, very happy with the service

Hughes Automotive Reviews